Refund Policy.

If you’re not satisfied with your KattaCloud VPS within 30 days of your initial purchase, contact support and we’ll refund your payment in full — no questions asked.

• Eligibility — the guarantee applies to new purchases within the first 30 days of the billing period.
• How to request — open a support ticket or email [email protected] within 30 days of purchase.
• Processing — approved refunds are issued to your original payment method within 5–10 business days.

The 30-day guarantee does not apply to:

• Renewals of an existing subscription (only the initial purchase is covered).
• Orders cancelled after the 30-day window has passed.
• Services terminated for a violation of our Terms of Service or Acceptable Use Policy.
• Third-party add-ons, domain registrations, or software not provided by KattaCloud.

You can cancel your subscription at any time from the control panel. Cancellation takes effect at the end of the current billing cycle, and you keep access until then.

• Annual plans — if you cancel an annual plan after the 30-day guarantee, we may issue a prorated credit for the unused full months, at our discretion.
• Monthly plans — no refund is issued for the remainder of the current month after the guarantee period.

Questions about a specific refund? Contact us at [email protected] and we’ll help.